Global Benchmark: how delivery apps are adapting their service during the COVID-19 pandemic

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Global Benchmark:
how delivery apps are adapting
their service during the COVID-19 pandemic

SEPTEMBER, 2020

author : usaria

COVID-19 has been a uniquely global challenge and food delivery apps have faced similar unprecedented circumstances. In April/May, the UXalliance, led by our Colombian partners Usaria undertook a benchmark of 47 supermarket and restaurant delivery apps across Europe, the Americas, Africa, Asia and Australasia. The aim was to understand how Covid affected the user experience of the apps and wider services and identify some key lessons.
You can download the full report with the results here (PDF)
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content << Back to Publications
Global Benchmark:
how delivery apps are
adapting their service
during the COVID-19 pandemic

SEPTEMBER, 2020

author : usaria

COVID-19 has been a uniquely global challenge and food delivery apps have faced similar unprecedented circumstances. In April/May, the UXalliance, led by our Colombian partners Usaria undertook a benchmark of 47 supermarket and restaurant delivery apps across Europe, the Americas, Africa, Asia and Australasia. The aim was to understand how Covid affected the user experience of the apps and wider services and identify some key lessons.
You can download the full report with the results here (PDF)
Share on facebook
Share
Share on twitter
Tweet
Share on linkedin
Share

MORE PUBLICATIONS